Play Smart, Stay in Control
ey999 Responsible Gaming — For Players Who Play Smart
ey999 is committed to providing a safe, fair, and enjoyable entertainment environment for all Bangladesh players. Gambling should always be a fun activity — never a source of financial or emotional stress.
Age Restriction: ey999 is strictly for players aged 21 and above. We verify the age and identity of every account holder. If you are under 21, you must not register or use this platform.
Gambling is an enjoyable pastime for millions of people across Bangladesh, but for a small number of individuals it can become problematic. ey999 takes responsible gaming seriously and provides every registered player with a suite of practical tools designed to help maintain healthy gambling habits. These tools are available free of charge in your account settings at any time.
This page explains the responsible gaming tools available on ey999, how to recognise signs of problem gambling, and where to go if you or someone you know needs support. We encourage every player — whether you are an occasional bettor placing small wagers on the Bangladesh Premier League or a regular casino player — to read this page and understand the resources available to you.
Your Responsible Gaming Toolkit
Six practical tools — all free, all available directly within your ey999 account settings.
Deposit Limits
Set daily, weekly, or monthly maximum deposit caps. Reductions take effect immediately; increases require a 24-hour cooling-off period.
Session Reminders
Set an alert after a chosen period of continuous play. On-screen notifications prompt you to take a break before continuing.
Self-Exclusion
Permanently or indefinitely block yourself from the platform for a minimum of 6 months. Processed within 24 hours of your request.
Loss Alerts
Receive notifications when your losses in a session or period reach a threshold you define in advance.
Time-Out Periods
Temporarily suspend your account for 24 hours, 7 days, or 30 days. Login is blocked and no bets may be placed during a time-out.
Activity History
Review a full record of your deposits, bets, wins, and losses at any time to stay informed about your gambling activity.
How to Activate Your Tools
Activating any responsible gaming tool on ey999 takes less than two minutes. Follow these four steps from any device.
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1
Log in to your ey999 account
Use your registered username and password to access your account on the ey999 platform.
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2
Go to Account Settings
Tap the profile icon in the top-right corner of your screen, then select "Account Settings" from the dropdown menu.
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3
Select Responsible Gaming
Find the "Responsible Gaming" section within Account Settings. All six tools listed above are accessible from this single screen.
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4
Confirm your chosen settings
Enter your preferred limits or select your time-out period, then confirm. Limit reductions and time-outs take effect immediately. Self-exclusion requests are processed within 24 hours.
Recognising Problem Gambling
Problem gambling affects a small percentage of players, but the consequences can be serious. Being honest with yourself about your gambling behaviour is the first step toward maintaining control. The following warning signs may indicate that gambling is becoming a problem:
Warning Signs to Watch For
- Spending more money on gambling than you originally intended or can afford to lose.
- Chasing losses — placing further bets in an attempt to recover money already lost.
- Gambling negatively affecting relationships with family or friends in Dhaka, Chittagong, or elsewhere.
- Feeling anxious, irritable, or restless when not gambling.
- Lying to others about the amount of time or money spent on gambling.
- Borrowing money or selling personal possessions to fund gambling activity.
- Gambling interfering with work, study, or daily responsibilities.
If you recognise any of these signs in your own behaviour, we strongly encourage you to use the responsible gaming tools available in your ey999 account settings, or to contact our support team for assistance. You do not need to be in crisis to ask for help — reaching out early is always the right move.
Self-Exclusion on ey999
Self-exclusion is the most powerful responsible gaming tool ey999 offers. When you request self-exclusion, your account is blocked from login, betting, and all gambling activity for a minimum period of 6 months. Self-exclusion requests are processed by the support team within 24 hours of receipt and cannot be reversed during the exclusion period.
You can request self-exclusion directly through your account settings or by contacting the ey999 support team via email. Once a self-exclusion is in place, ey999 will make all reasonable efforts to prevent you from opening a new account during the exclusion period. If you attempt to open a new account and your identity is recognised, the new account will be closed immediately.
What Happens During Self-Exclusion
During a self-exclusion period, your account login is permanently blocked, you will not receive any promotional emails or bonus offers from ey999, your account balance at the time of exclusion will be calculated and any genuine winnings will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay), and you will not be able to access your account transaction history online. If you need a copy of your transaction history for personal records, please contact support before requesting exclusion.
Returning After Self-Exclusion
At the end of a self-exclusion period, your account will NOT automatically reactivate. You must contact the ey999 support team to request reactivation. Before reactivation is approved, ey999 will provide you with information about the responsible gaming tools available to help you manage your play going forward. A minimum 24-hour cooling-off period applies between the end of your exclusion period and account reactivation.
Deposit Limits Explained
Deposit limits are the most commonly used responsible gaming tool on ey999, and one of the most effective. Setting a deposit limit means that once you have deposited up to your chosen cap within the specified period — whether daily, weekly, or monthly — the platform will automatically decline any further deposit attempts until the period resets. The limit applies to all payment methods combined, including bKash, Nagad, Rocket, and Upay.
- Daily deposit limit: the maximum you can deposit on any single calendar day (Bangladesh Standard Time, UTC+6).
- Weekly deposit limit: the maximum you can deposit across a rolling 7-day window.
- Monthly deposit limit: the maximum you can deposit across a calendar month.
When you set a lower deposit limit, the new limit takes effect immediately with no delay. When you request an increase to an existing deposit limit, a mandatory 24-hour cooling-off period applies before the higher limit takes effect. This cooling-off period is a deliberate safeguard designed to give you time to reconsider the increase before it is applied to your account.
Time-Out Periods
A time-out is a short-term account suspension that gives you a defined break from gambling without committing to full self-exclusion. ey999 offers time-out periods of 24 hours, 7 days, or 30 days. During a time-out, your account login is blocked, no bets can be placed, and you will not receive promotional communications from ey999. Your account balance is preserved and will be accessible when the time-out ends.
Unlike self-exclusion, a time-out expires automatically at the end of the chosen period, and your account becomes accessible again without needing to contact support. If you feel you need a longer break after a time-out ends, we strongly encourage you to set a new time-out or request self-exclusion through your account settings or the support team.
Protecting Young People
ey999 is strictly prohibited for anyone under 21 years of age. The platform operates age verification checks at registration and during the KYC process to confirm that all players meet the minimum age requirement. If a player is found to be under 21, their account will be closed immediately and any deposited funds will be returned.
If you are a parent or guardian and you believe a minor in your household may have accessed or registered on ey999, please contact us immediately at [email protected]. We will investigate the matter as a priority and take appropriate action, including account closure and full refund of any deposits made by the minor. We also encourage parents to use device-level parental controls to prevent underage access to online gambling platforms.
Need Help? Contact Our Support Team
If you are concerned about your gambling behaviour, or if you feel gambling is becoming a problem for you or someone close to you, the ey999 support team is here to help. You do not need to be in crisis to reach out — we encourage early contact. All responsible gaming enquiries are treated with complete confidentiality.
ey999 Support — Available 24/7
Our support team is available around the clock to assist with responsible gaming requests, account restrictions, self-exclusion, or any concern about gambling behaviour.
When contacting support about a responsible gaming matter, please include your registered account details for identity verification. All responsible gaming requests — including deposit limit changes, time-out activations, and self-exclusion requests — are handled by a dedicated team and treated as a priority.
Play Responsibly — Enjoy ey999 Your Way
Use the tools above to stay in control, then enjoy everything ey999 has to offer. Cricket betting, live casino, crash games, slots — all in one place. 21+ only.